Long enough for my phone to fall asleep and lock if I don't touch it. The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Poor app performance and no Apple Wallet integration This must be a nightmare for your agents unless of course I am the only client having these problems! I got into BCBSM website, first off I am asked to pick a plan!? I already have a plan!īefore I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. He sent me an email to go into BCBSM website, 1. Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later. ![]() Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. January: received Optum notice to long in. This change from Express Script has not gone well for myself. ![]() © 1996-2023 Blue Cross Blue Shield of Michigan and Blue Care Network are nonprofit corporations and independent licensees of the Blue Cross and Blue Shield Association. Questions about the app? Please visit /app If you’re one of these members, the app won’t work for you: The app supports most of our plans, but not all. Use our Virtual Assistant to answer questions 24/7 Take your health assessment and other wellness services Research drug prices and coverage requirements Compare quality ratings for doctors and procedure costs Get access to care including our 24-hour nurse line and telehealth Select and view your Primary Care Physician Find doctors and hospitals in your network ![]() Pay your plan bill for users with non-employer coverage Check your HSA and FSA account for users that use our Health Equity partner View your deductible and other plan balances If you’re a Blue Cross Blue Shield of Michigan member, you can: With convenient access to your health plan details, you’re more informed when you need care. Michigan Blue Cross® members, use our app to log in, find a doctor and see your account info.
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